Complaints

Complaints line

Santos takes complaints in relation to the conduct of our operations very seriously.

Complaints related to the Hunter Gas Pipeline Project or the Narrabri Lateral Pipeline Project may be submitted to:

Telephone (business hours):  1300 427 546
National Response Centre:  1300 926 177
Free call number:  1800 071 278
Email:  info@huntergaspipeline.com.au

Postal Address:
Hunter Gas pipeline Pty Ltd
PO Box 859
NARRABRI  NSW  2390

Street Address:
Hunter Gas Pipeline Pty Ltd
Narrabri Shopfront
125/6 Maitland Street
NARRABRI  NSW  2390

Complaints register

Register of Complaints received from commencement of Queensland-Hunter Gas Pipeline MP06_0286 in December 2023.

Complaints registered for period 14 December 2023 to 15 July 2025 – no complaints have been received during this period.